Please complete and return to The Enchanted Wood Day Nursery to reserve your child’s booking.
This booking form places your child on our waiting list. We will contact you as soon as a suitable place becomes available. Please note that the completion of this form does not guarantee a place for your child.
Once your child is offered a place and you accept it, further personal information and family details are required for our records when your child begins their settling in sessions. Your child’s birth certificate is also required at this point and a copy made for our file.
If you find that you no longer need the place, please inform us as soon as possible. Should you decide you no longer need the place we will not retain the details on this application form (see our Privacy Notice).
Terms and Conditions
1.0 Our obligation to you
We will inform you as soon as possible whether your application for a place has been successful. You must confirm within one week of receiving notification that you still wish to take up a place. If you do not then the offer of a place may be withdrawn. Once you have confirmed the place, a deposit payment will be required to hold the place for your child. The monetary value of the deposit will be published as part of our schedule of fees which can be obtained on request.
We will adhere to the principles of the General Data Protection Regulations (2018) when collecting and processing information about you and your child. We explain how your data is processed, collected, kept up-to-date in our Privacy Notice which is available on our website www.enchantedwood.org.uk or a hard copy on request.
We will try to accommodate any requests you may make for additional sessions and/or extended hours of childcare.
We will notify you as soon as possible of any days we will be closed.
We will treat your child with the upmost respect and dignity. We never use or threaten any type of punishment that could adversely affect a child’s wellbeing.
We will provide you with regular verbal updates as to your child’s progress and we will agree times to discuss with you the progress of your child or any aspects of our nursery.
We will comply with the requirements of the Early Years Foundation Stage and our Ofsted registration in regards to the childcare services we provide for your child.
We will provide you with details of our policies and procedures, which outline how we satisfy the requirements of the EYFS in our everyday practice and we will notify you as and when any changes are made to our policies and procedures. We will be available to discuss or explain our policies and procedures and any relevant changes at a mutually agreed time.
We will maintain appropriate insurance to cover our childcare activities.
2.0 Your obligation to us
You will need to complete and return our Booking Form, the Booking Fee and the Registration Form before your child can start with us.
You must notify us immediately of any changes to the information you have provided to us and keep us informed of any other necessary information that may affect the childcare that we provide for your child.
The Registration Form includes medicine consent and emergency treatment authorisations which you will need to complete prior to your child attending.
We ask that you read and abide by our nursery policies and procedures.
With notice you will be available to discuss the progress of your child or any factor relating to their childcare place with us at mutually agreed times.
We ask that you immediately inform us if your child is suffering from any contagious disease, or if your child has been diagnosed by a medical practitioner with a notifiable disease. For the benefit of other children attending you must not allow your child to attend whilst they are contagious and pose a risk to other children during normal daily activities.
You must keep us informed of the identity of the persons who will be collecting your child. If the person who is due to collect your child is not usually responsible for collecting them, we will require proof of identity. If we are not reasonably satisfied that the person collecting your child is who we were expecting, we will not release your child into their care until we have checked with you.
You must inform us immediately if you are not able to collect your child by the official collection time. You must make arrangements for another authorised person to collect your child as soon as possible. A late payment charge will be applied, please refer to the current fee schedule for details.
We ask that you to inform us as far in advance as possible any dates on which your child will not be attending.
You will need to provide us with at least one months’ notice of your intention to decrease the number of hours your child attends or to withdraw your child and end this agreement. If insufficient notice is given you will be responsible for the full fees for your child for one month from the date of notice. If you are ending this Agreement, written notice must be given.
You must inform us if your child is the subject of a court order and provide us with a copy of such order on request.
3.0 Payment of Fees
We review our fees annually and will inform you of any revised amount at least one month before they take effect. However, due to exceptional circumstances the Nursery reserves the right to amend the Nursery fees at any time throughout the year ensuring that we inform you of any revised amount at least one month before they take effect. If you do not wish to pay the revised fee, you may end this Agreement by giving us one months’ notice.
All fees must be paid on a monthly basis, in advance for the month ahead.
All payments made under the Agreement can be paid by BACS, cash, cheque, tax free childcare and childcare voucher payments. All payments, regardless of the method should be paid by the last day of each month. If payment is made by cash, it is your responsibility to obtain a receipt as proof of payment. Late payments incur a late fee of £50.00.
If the payment of fees is outstanding for more than one calendar month then we may terminate this Agreement by giving you one months’ notice in writing. Upon termination of this contract the child will immediately no longer be able to attend Nursery and the notice to terminate the Agreement shall be regarded as a formal demand for any outstanding monies.
If you have requested additional sessions or have been unable to collect your child by the official collection time and we have as a result provided you with additional childcare facilities, we will raise the applicable charges under a separate invoice for payment.
Any absence through illness or holidays will be payable in full.
The Nursery is closed on bank holidays, two training days per year to support our continuing professional development and approximately one week between Christmas and New Year. Refunds will be given for these closures and deducted from your invoice. We accept no liability for other costs which you incur if we are unable to provide childcare for any reason.
The reduction of fees after a child’s birthday will take effect from the child’s birthday.
In the event of late collection of your child, we reserve the right to add a late collection fee of £20.00 after 6.30pm and a £5.00 penalty charge if you arrive before or after the start and finish time of your child’s session, as well as, the additional time they are in the Nursery using the Nursery hourly rate.
4.0 Suspension of a child
We may suspend the provision of childcare to your child at any time if you have failed to pay any fees due.
If the period of suspension for non-payment of fees exceeds one month, either of us may terminate this Agreement by giving written notice, which will take effect on receipt of this notice.
5.0 Termination of the Agreement
You may end this agreement at any time, giving us at least one months’ notice in writing.
We may immediately end this Agreement if:
- You have failed to pay your fees.
- You have breached any of your obligations under this Agreement and you have not or cannot put right that breach within a reasonable period of time after we have drawn it to your attention.
- You behave unacceptably, as we do not tolerate any physical or verbal abuse or threats towards staff members.
- We take the decision to close the Nursery. We will give you as much notice as possible in the event of that decision.
It may become apparent that the support we are able to offer your child is not sufficient to meet his/her needs. In these circumstances we will work with you, the local authority and other welfare agencies as per our procedures to identify appropriate support, at which point we may end this Agreement.
You may end this agreement if we have breached any of our obligations under this Agreement and we have not or cannot put that breach right within a reasonable period after you have drawn it our attention.
6.0 General
If we have to close or we take the decision to close due to events or circumstances beyond our control (e.g. extreme weather conditions) the Nursery will refund any Nursery fees and are under no obligation to provide alternative childcare for you.
If you have any concerns regarding the services we provide, please discuss them with the Room Leader of your child’s base room. If these concerns are not resolved to your satisfaction then please contact a member of the management team. Customer satisfaction is paramount and any concerns or complaints will be dealt with in line with our Making a Complaint Policy.
We reserve the right to refuse to admit your child if they have a temperature, sickness and diarrhoea or a contagious infection or disease on arrival at our nursery, or to ask you to collect your child if they become unwell whilst in our care, in line with our Managing Children who are Sick, Infectious or with Allergies Policy.
Any personal information you supply to us will be collected, stored and use in accordance with the principles of the General Data Protection Regulations (GDPR) (2018) and our Confidentiality and Client Access to Records Policy. We will always seek your consent where we need to share information about your child with any professional or agency. We are required by law to override your refusal to give consent only in specific circumstances where the child or someone in the family may be in danger if we do not share that information.
7.0. This agreement
We reserve the right to vary the terms and conditions contained in this Agreement with at least a months’ notice given.
This Agreement contains full and complete understanding between the parties and supersedes all prior arrangements and understandings written or oral relating to the subject of this Agreement except to the extent that we vary terms from time to time.
Acceptance of a place will be deemed as acceptance by you to these terms and conditions.